Help centre

Booking related question or query

If you have a question or query, your best point of contact will be the Cruise Specialist you made your booking with. If you made an online booking, call 1300 788 225 and speak with our Call Centre team.

 

Feedback and Complaints

You can direct any feedback or complaints about your booking, us or any other matter to either your Cruise Specialist, the Store Team Leader or by the email contacts below

Matter Email or Postal Address
Complaints Complaints@cruisetravelcentre.com.au
Feedback  Feedback@cruisetravelcentre.com.au
Mailing Address 450 Hunter Street, Newcastle, NSW, 2300 AU
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How can I raise a query, issue or complaint?

Booking related question or query

If you have a question or query, your best point of contact will be the Cruise Specialist you made your booking with. If you made an online booking, call 1300 788 225 and speak with our Call Centre team.

 

Feedback and Complaints

You can direct any feedback or complaints about your booking, us or any other matter to either your Cruise Specialist, the Store Team Leader or by the email contacts below

Matter Email or Postal Address
Complaints Complaints@cruisetravelcentre.com.au
Feedback  Feedback@cruisetravelcentre.com.au
Mailing Address 450 Hunter Street, Newcastle, NSW, 2300 AU
    THE FINER DETAILS
    Important information

    Cruise Travel Centre Pty Ltd. serves as an agent, selling various travel-related products and services on behalf of many providers like airlines, coach, rail, and cruise line operators, as well as wholesalers and tour operators. As your agent, Cruise Travel Centre provide booking and advisory services including making travel bookings on your behalf and arranging contracts between you and the travel service providers. Any bookings made either in-store or online will be subject to Cruise Travel Centre's privacy policy, terms of use and booking conditions in addition to any third-party booking conditions and privacy policies.

    *Terms and conditions apply to all offers. View the individual offer for full details. Offers are subject to availability and may be withdrawn at any time without notice. Booking fees may apply. Flight and stay offers pricing are updated approximately every 6-8 hours. Flights and Stays offers prices are subject to availability and change without notice. Flight and Stays offers prices quoted are on sale until the dates specified unless otherwise stated or sold out prior.

    Clicking links to access discounts and benefits may take you to a third-party site, which will be subject to the terms of use and conditions of the third party separate to the Cruise Travel Centre. By providing information via that third-party site, you will be providing information directly to that third party. We recommend that you read the privacy statement of the third-party site if you are clicking through or redirected.
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    online@cruisetravelcentre.com.au
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