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Different airlines have specific protocols for traveling with assistance dogs. Some allow the dogs to remain on board, while others require them to be placed in a secure pet container in the hold.

Assistance dogs must meet certain criteria to be accepted on board, including appropriate training, certification from a recognized organisation, and passing a public access test for guide dogs. Handlers should have a laminated ID card with their name and their companion’s name ready to show to airline staff upon request.

Registered service dogs can often accompany you on domestic flights and select international flights, but it’s important to verify if your flight route is assistance dog approved.

To avoid quarantine issues, ensure your canine companion meets the specifications on the relevant quarantine website (ie. AQIS) and that you have all necessary documentation, including vaccinations, treatments, and microchipping.

Your dog’s safety harness may be required during take-off, landing, or any time the “fasten seat belt” sign is on. Lastly, ensure your assistance dog has access to water both before and during the journey.

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Travel with an assistance dog

Different airlines have specific protocols for traveling with assistance dogs. Some allow the dogs to remain on board, while others require them to be placed in a secure pet container in the hold.

Assistance dogs must meet certain criteria to be accepted on board, including appropriate training, certification from a recognized organisation, and passing a public access test for guide dogs. Handlers should have a laminated ID card with their name and their companion’s name ready to show to airline staff upon request.

Registered service dogs can often accompany you on domestic flights and select international flights, but it’s important to verify if your flight route is assistance dog approved.

To avoid quarantine issues, ensure your canine companion meets the specifications on the relevant quarantine website (ie. AQIS) and that you have all necessary documentation, including vaccinations, treatments, and microchipping.

Your dog’s safety harness may be required during take-off, landing, or any time the “fasten seat belt” sign is on. Lastly, ensure your assistance dog has access to water both before and during the journey.

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