1. Overview

Cruise Travel Centre Pty Ltd trading as Cruise Travel Centre is an ATAS Accredited Travel Agent (see www.atas.com.au). Cruise Travel Centre acts on behalf of cruise lines, airlines, wholesalers, hotels and suppliers and is governed by the individual terms and conditions of those suppliers. Cruise Travel Centre does not organise, own or control any of the supplier’s product, it is merely a reseller of the product.

Cruise Travel Centre does not represent any individual supplier and relies on the information provided by the supplier. In deciding to purchase product from Cruise Travel Centre this document is designed to clarify the conditions under which you have purchased this holiday. We have no responsibility and extend no guarantees for discontinued promotions or specific holiday products. Monies paid to Cruise Travel Centre are placed in a client account until disbursed to suppliers.

The services sold through Cruise Travel Centre are subject to availability. Advertised Fares are for new bookings only and can be withdrawn without notice. On confirmation of your booking, a written confirmation/itinerary will be sent to you. When you make a booking request either online, via email or directly with a consultant legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms and policies and by the conditions of the particular supplier. Usually an option will be given for five days on all new bookings. Sometimes if the booking is last minute or your chosen travel arrangements are heavily booked the option will be for a shorter period. This will be identified at the time of booking. Before the option expires it will be necessary for you to pay a non-refundable deposit of a minimum $200.00 per person over and above the supplier’s non-refundable deposits and/or fees and charges to secure your booking. This non-refundable deposit secures your cruise berth, air seats and possibly, other arrangements held by us. Occasionally for longer or high value travel arrangements, a larger non-refundable deposit may be required that will be identified to you at the time of booking. If your booking is made within 75 days or departure, the final balance will be due immediately.

Failure to pay the deposit, partial payments or final balances by the option due date, may result in the cancellation of your booking by the supplier. This is actioned automatically by the suppliers reservations systems, and is often difficult to amend or extend. Once payment of any kind is made for the booking it is deemed that you have read and understood the terms and conditions for the booking of any service. If you are not sure or have any queries, please ask your travel consultant for additional details.

2. Paying for your holiday

We will require a deposit to secure your booking within 3 days of making your booking (or full payment if within 90 days of departure). On some bookings you may be required to pay the full amount to secure flights, accommodation or rail journeys. After this time if your deposit has not been received your booking will automatically be cancelled. The deposit amount may vary based on length of travel, promotion or supplier requirements
From time to time, certain suppliers may run a promotional offer that will incur a non-refundable deposit. Please refer to the relevant cruise line or travel provider for full terms & conditions.
Partial Payments
Some travel providers may require a partial payment to be made prior to the final balance due date. At the time of booking your consultant will advise you if this is applicable to your booking.
Final Payments
We must receive your final balance of the cruise and/or other travel arrangements (after deducting the deposit & any partial payments) 90 days prior to the departure date unless you book 90 days or less before departure , in which case you must pay the total cruise and/or other travel arrangements at the time of booking. If we have not received all monies due to in full and on time, you will be deemed to wish to cancel your cruise and/or other travel arrangements and cancellation charges will apply as below (See Cancellation Charges Section).

3. How to pay for your holiday

You can pay for your cruise and/or other travel arrangements using direct bank transfer (BPAY not available). Upon making your booking, you will receive a booking confirmation and statement of account which will outline the BSB, Account Number & Account Name for Cruise Travel Centre Kotara, Green Hills (East Maitland) and/or Hobart. If you wish to use this method of payment, a minimum of two (2) Business Days is required prior to any supplier payment deadlines.
Cash and/or Cheque
Cash can be accepted an any time to make payment for your cruise and/or other travel arrangements. For Personal Cheques a minimum of five (5) Business Days and for Bank Cheques a minimum of two (2) Business Days is required prior to any supplier payment deadlines.
Debit and/or Credit Card
If you wish to pay for your cruise and/or other travel arrangements with a Credit Card a surcharge of 1.1% will be applicable to Visa, Mastercard and American Express. A 2.5% surcharge will be applicable to Diners Card Holders. A debit card will not result is a surcharge, however if you use the credit option on a debit card, you will be subject to the credit card surcharges listed above.
American Express Membership Rewards
If you hold an American Express not already linked to any other rewards schemes (ie. Qantas Frequent Flyer or Westpac Altitude), you may be able to convert your points into funds to be used towards the payment of your cruise and/or other travel arrangements. Ask your consultant for more information.
HSBC Interest free
Cruise Travel Centre have now Partnered with HSBC to include interest free Holiday’s, please use the following link for more information and to apply. https://www.htg.com.au/2018/interestfreeholidays/
Gift Cards
As Cruise Travel Centre is a member of Helloworld Travel, you can use any Helloworld Travel Gift Cards. If you have made a booking at Cruise Travel Centre Kotara or Green Hills (East Maitland), you are eligible to use either Westfield Gift Cards or Stockland Gift Cards towards payment of your cruise and/or other travel arrangements. If you have any other gift cards (excluding the above mentioned) we are unfortunately unable to accept these. Please note, Cruise Travel Centre will be unable to accept any expired, damaged or destroyed Gift Cards. Ask your travel consultant if you would like any more information.

4. Pricing & Guarantee Bookings

The price given to you at the time of booking will reflect the best available promotion at that time. From time to time Cruise Lines and/or other travel providers ay advertise lower promotional fares, these fares are not always available to existing bookings. Cruise Travel Centre will always strive to accommodate the request to change to a lower fare, however this may not be possible. Your booking will always be subject the cruise line and/or other travel providers terms & conditions which may not allow for any changes of this nature to be made. If we can transfer you to another promotion fare, a fee of $100 will be applied to your booking. Please note that once final payment has been paid, we are unable to transfer you to another promotion.
Changes in Cost (Reprice to new Promotion)
Many components of your travel arrangements may have or have been purchased in a foreign currency and have been converted at the prevailing exchange rate of the day at the time of issuance of this Statement of Account. Fluctuations between the value of this currency and the Australian Dollar can sometimes occur which requires the Principal/Wholesaler to change the Australian Dollar conversion cost of your holiday. At the time of providing you your confirmation the Australian Dollar equivalent will be honoured if full payment is made at the same time. At any time after this, your booking is subject to a re-costing that will be based on the prevailing exchange rate of the day at the time you make your final payment. You should confirm the cost of your holiday with your travel consultant at the time you make your final payment. A supplier may, for any reasonable cause, impose charges in addition to the cost quoted at any time prior to the date of your departure to be paid by your departure. We are not liable in any way if any increase occurs. Rates quoted are correct at the time of booking and are subject to change with or without notice.
Changes to your booking or itinerary
It is important that you plan your holiday thoroughly before making your reservations. We understand however, that you may decide on additional or alternative arrangements after your holiday has been confirmed and deposit paid. Amendments to your itinerary will incur a communication fee of $25.00 per change. Before changing your itinerary, please check carefully with your travel consultant that there are no fees being levied by suppliers that may increase these costs. In the event of material alterations by a supplier to travel arrangements booked by you, you may be given the option of cancelling these arrangements without penalty but this is not guaranteed as suppliers in particular airlines and cruise lines as identified in their Passage Terms & Conditions reserve the right to alter or vary a flight schedule or cruise itinerary. For cruises this extends to any ports of call at anytime, either before departure or for operational reasons during your actual cruise holiday. The right to cancel is subject to the conditions of the supplier. Your acceptance of any tickets, coupons, vouchers and receipts will be deemed acceptance of the above conditions and of any alterations made to your holiday plans. Any cancellation prior to full payment will attract a minimum fee of $200.00 per person and does not include any cancellation fee that may be subject to the conditions of the supplier.
Guarantee (GTY) Bookings
From time to time, Cruise Lines may offer you the option of what is called a Guarantee (GTY) booking. This means you may book a stateroom of a guaranteed category type (Interior, Oceanview, Balcony or Suite) on your chosen ship and cruise. However, the exact grade, cabin number and location of the stateroom on the ship will be allocated at the discretion of the cruise line at any anytime up until checking in at the port. Once your guarantee (GTY) stateroom has been allocated, you will be unable to request changes be made to the stateroom (ie change cabin number). Guests booking in a guarantee (GTY) stateroom may not be assigned with other travelling parties due to availability. Staterooms allocated may be subject to obstructed views. The benefits to you of a guarantee (GTY) stateroom are that after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. In any event, you are ‘guaranteed’ the minimum category of stateroom booked at the time your reservation is made. If you have a specific requirement regarding your stateroom, or stateroom location or are travelling with family or friends you want to be near, then we suggest you do not book a guarantee (GTY).
Please note: If you book two or more cruises to be taken consecutively (back to back) and either one or all cruises are booked under a guarantee (GTY) basis, you may be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises.
Onboard Credits
From time to time Cruise Lines and/or other travel providers may offer Onboard Credit promotions. An Onboard Credit is a monetary amount which is applied to your onboard account for onboard purchases. Some Onboard Credits may not be combinable with other offers, please check the offer with your travel consultant. Any unused portion of the Onboard Credit will expire at midnight on the last night of your cruise/holiday and is not redeemable for cash at any time. Onboard Credit is not transferable between any cruises, including consecutive cruises.

5. Travelling in a group

A minimum of 8 staterooms is generally the required amount to constitute a “group” booking Subject to that requirement, discounts and free of charges (FOC) may be available when travelling in a group of 16 or more passengers. Please consult your travel consultant for more information. Group bookings can only be created and managed under one store and attract a separate set of terms and conditions to those which apply to individual bookings.

6. Visas, Passports and Vaccinations

Visa Requirements
Certain countries require a Visa for entry prior to arrival and in some instances can take time to obtain, so please ask your travel consultant before you book your travel arrangements. It is your responsibility to ensure that you have valid passports, visas and re-entry permits. Any fines, penalties, payments or expenditure incurred as a result of such documents not meeting the requirements will be your sole responsibility. If you need information regarding visa and other travel document requirements for your trip, please let us know. We can obtain such information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of such information and accept no liability for any loss or damage which you may suffer in reliance on it. If you wish, we can obtain visas for you through this external service and fees will apply.  Obtaining visas however and the assurance that you have the necessary visas for your travel itinerary is the sole responsibility of each traveller. You are advised to check and make thorough investigation as to these requirements and to satisfy yourself that you have the necessary documentation required prior to your departure.
All individuals departing from Australia must be in possession of a valid passport with a minimum six months validity beyond your return arrival date back into Australia. Copies of each persons passport that is travelling must be supplied to Cruise Travel Centre prior to final payment. Should you be travelling on anything other than an Australian Passport then it is your responsibility to bring this to our attention as you may require a visa or permit to re-enter Australia (see visa requirements).
You be required to have certain vaccinations in order to travel to a destination. Please contact your local doctor well in advance of your departure date who will advise you of these requirements.
Travel Advisories
It is your responsibility to check if any travel advisories have been listed for all countries you plan to visit. You can check with the Australian Department of Foreign Affairs and Trade, via their website. www.smartraveller.gov.au

7. Pregnancy

Cruise Lines and/or other travel providers welcomes pregnant guests but (due to limited medical facilities on ships & aircrafts) will NOT accept guests who will enter their 20th or later week of pregnancy by the beginning of, or at any time during their cruise and/or other travel arrangements. All pregnant guests are required to bring a doctor’s fit to travel letter with them to the pier and/or airports, stating the number of weeks pregnant at date of travel and that they are not a high-risk pregnancy. A copy with your booking number included. Please contact your travel consultant for the full requirements of the cruise line and/or other travel provider.

8. Information required from you

Passenger Names
Because of the extensive documentation required by the airlines, cruise lines and other travel suppliers, it is imperative that the information that we receive is correct and exactly as per your passport. It is easy to make a mistake if you have been married since your passport issuance or you are commonly known by a first name that is not your full name (e.g. Liz for Elizabeth, Bill for William etc.) If your airline ticket, cruise ticket or other documentation has to be reissued to comply with your passport details, there are often reissue fees that will be charged to you.
Contact Details
You will be required to provide contact details for all passengers in a booking. If you are travelling as a family (ie. Live in the same household), you will only need to provide one (1) person contact details (Ie. Phone, Mobile, Email & Address). If you are traveling with someone who does not live at the same address, you will be required to provide contact details for each person/household.

9. Documentation

Finalised payment and for cruises this may extend to the completion of immigration, online registration formalities before starting to finalise tickets. This will mean that tickets will usually be available 14 to 20 days before travel. If you are travelling extensively before any of the travel arrangements, we have booked on your behalf please ensure that your travel consultant is aware of your departure date. Please make sure that when you receive your documentation that you read it carefully prior to departing so as to minimise any possible disruptions whilst travelling.

10. Travel Insurance

It is strongly recommended by the Department of Foreign Affairs & Trade for all overseas travel with clients recommended to take out comprehensive travel insurance when making a booking. Travel Insurance should cover loss of deposit, cancellation, medical expenses (including repatriation costs to Australia), loss or damage to personal baggage, loss of money and other additional expenses that may be incurred in the instance where services need to be extended or curtailed due to illness or other insurable risk. Please note that restrictions on the time to effect insurance apply to some services such as airfares. We are an authorised representative of Suresave Travel Insurance on whose behalf we act. You must obtain a Product Disclosure Statement relating to the product to consider the product before making a decision about whether to acquire the product. If you decide to purchase travel insurance elsewhere and a claim is made on that insurance, Cruise Travel Centre will charge a $100.00 fee to provide any documentation.

11. Cancellation & Refunds

If you or anyone travelling wishes to cancel your/their cruise and/or other travel arrangements, you must immediately give notice to us in writing. This must be signed and provided to Cruise Travel Centre in order for us to cancel any travel arrangements. In the event of cancelling due to a separation from a partner, a letter must be provided by both parties. The cruise and/or other travel arrangement will only be deemed cancelled from the date we actually receive notice of cancellation in writing from you.
Cancellation Fees
In the unfortunate event that you should have to cancel your travel arrangements, we must be notified in writing. The day that we receive this notice in writing, will be considered the date that your cancellation has been made. Certain cancellation fees apply to your holiday if cancelled after a deposit or final payment has been made. These cancellation fees will be levied by the supplier and will be greater the closer to your travel date that you cancel. You should check very carefully with your travel consultant what these fees are, before you make your booking as cancellation fees can be up to 100% of the amount paid, regardless of whether travel has commenced. In addition to cancellation fees levied by Principals/Wholesalers, Hunter Travel Group will charge a cancellation fee of $200.00 per person to cover the cost of our time and communication involved in the reservation and cancellation of your travel arrangements.
Please be advised that we are unable to provide a refund to you until we receive the funds from the relevant supplier which can be up to 12 weeks from the dates of your cancellation. Any refunds due will be processed to the person named on receipt of payment, unless parties provide signed agreed disbursement arrangements in writing.

12. Goods and Services Tax (GST)

Where applicable prices quoted do include goods and services tax or similar tax (“GST”). GST does not apply to international travel.

13. Complaints

In the unlikely event you have a reason to complain whilst away, you must immediately notify the Guest Relations Desk onboard the ship and/or the supplier of the service(s) in question (if not a cruise line). This is to ensure that the cruise line/ other travel provider are given the opportunity to address and to attempt to resolve any issue you raise. Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. If a problem cannot be resolved to your satisfaction and you wish to follow this up, you must write to the designated supplier and/or other travel supplier on your return. Cruise Travel Centre will hold no liability for any issues that arise after your embarkation date and/or departure date. Should you have any further concerns please contact the relevant office.

14. Liability

Cruise Travel Centre cannot accept any responsibility for any act, omission or default, whether negligent or otherwise, of any travel service provider cruise lines, airlines, hoteliers, tour operators or any other supplier in connection with your holiday and over whom we have no direct or exclusive control. In no event shall we be liable for injury, loss or damage occasioned by the negligence or any incidental or consequential damages, including but not limited to loss of profits, savings arising out of or in any way connected with your travel bookings. We reserve the right to cancel or modify itineraries or bookings where circumstances require.  We act as an agent for service travel providers. We have no responsibility for these services, nor do we make or give any warranty or representation regarding their standard. Bookings are made on your behalf subject to the Terms & Conditions imposed by those service providers. Your legal recourse is against the specific provider and not Cruise Travel Centre. If, for any reason, any travel service provider is unable to provide services for which you have contracted, your remedy lies against the provider and not Cruise Travel Centre.

15. Privacy

Your booking information is automatically transferred to our past passenger database to ensure that you are notified of special offers that are regularly made available to our clients and for the purposes of obtaining feedback. If you do not wish to receive such offers or be contacted to provide feedback, please contact either Cruise Travel Centre Kotara, Green Hills (East Maitland) or Hobart on 1300-788-225. We respect your privacy and the personal information you provide to us will be treated in accordance with our privacy policy.

16. Terms Of Trade

In all cases, Cruise Travel Centre reserves the rights to apply the following non-refundable Schedule of Fees in addition to any fee detailed above and fees imposed by a cruise line and/or other travel provider.
Booking Fees
Domestic Booking (All Travel)           $40.00 per person
International Booking (All Travel)    $60.00 per person
Late Booking Fee (7 Days Prior)       $60.00 per person
Frequent Flyer Redemption              $100.00 per person
Cancellation Fees
Domestic Booking (Flight/Package) $40.00 per person
Domestic Booking (Cruise)               $200.00 per person
International Booking (All Travel)    $200.00 per person
Once Paid in full (All Travel)             10% per booking
* All fees are in addition to any supplier fees.
#Cruise Travel Centre may, at its sole discretion, credit it’s fee to the account for other travel to be used within a 12 month period. This fee is non-transferable & non-refundable.
Amendment Fees
Name change/fix                          $60.00 per amendment
Re-Price/Re-Cost                          $100.00 per amendment
* All fees are in addition to any supplier fees/surcharges
Visa Processing and Courier Fees
All Consulates                                     $60.00 per person
Local and Interstate Couriers            $20.00 per direction
*All fees are in addition to any consulate visa fees.
Refunds and Cheque Payments
– No Cash refunds will be given under any circumstance.
– Cheques will only be accepted when paid a minimum 2-5 Business days prior to the payment due date (See how to pay for your holiday section for more information.