Terms and Conditions


Cruise Travel Centre Pty Ltd is a a licensed travel agent and member of the AFTA Travel Accreditation Scheme (ATAS No. A11469). Cruise Travel Centre acts on behalf of cruise lines and wholesalers and is governed by the individual terms and conditions of those Cruise Lines and Wholesale companies. Cruise Travel Centre Pty Ltd does not organize, own or control any of the Cruise Lines and their suppliers product, it is merely a reseller of the product. Cruise Travel Centre Pty Ltd does not represent any individual cruise company or wholesaler and relies on the information provided both the cruise companies, there suppliers, the wholesalers’ and their suppliers. In deciding to purchase product from the Cruise Travel Centre this document is designed to clarify the conditions under which you have purchased this holiday. We have no responsibility, and extend no guarantees for discontinued promotions, cruises or specific holiday products. Being a fully licenced Travel Agent, monies paid to Cruise Travel Centre are placed in a client account until disbursed to Principals.

Once you have decided on your holiday, click to make a booking request or simply ask your Cruise Professional to book the cruise by calling 1300 788 225. The services sold through Cruise Travel Centre Pty Ltd are Subject to Availability. Advertised Fares are for new bookings only and can be withdrawn without notice. On confirmation of your booking, a written confirmation/itinerary will be sent to you. When you make a booking request either by clicking on this site or directly with a consultant legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms and policies and by the conditions of the particular supplier. Usually an ‘option’ will be given for five days. Sometimes if the booking is last minute or the cruise is heavily booked the option will be for a shorter period. This will be identified at the time of booking. Before the option expires it will be necessary for you to pay a deposit of $200.00 per person over and above the Cruise Line/Wholesaler fees and charges to secure your booking. This deposit secures your cruise berth, air seats and possibly, other arrangements held by us. Occasionally for longer or high value cruises, a larger deposit may be required that will be identified to you at the time of booking. If your booking is made within 75 days or departure, the final balance will be due immediately. Failure to pay the deposit by the option due date, may result in the cancellation of your booking by the cruise company. This is actioned automatically by the Cruise Line’s Computer Reservations System, and is often difficult to amend or extend. Once payment of any kind is made for the booking it is deemed that you have read and understood the terms and conditions for the booking of any service. If you are not sure or have any queries contact Cruise Travel Centre Pty Ltd before making any booking. If you wish to pay by American Express or Diners Card, a 3% fee will be added to the total payment. Visa or MasterCard, a 1.5% fee will be added to the total payment.

Cruise Lines will usually wait until all passengers have finalised payment, immigration and registration formalities and completed on board passenger information forms before starting to finalise tickets. This will mean that tickets will usually be available 14 to 20 days before travel. If you are travelling extensively before your cruise starts, this may be even closer to your departure date. Please make sure that when you receive your documentation that you read it carefully prior to departing so as to minimize any possible disruptions whilst travelling.

Because of the extensive documentation required by the Cruise Line, it is imperative that the information that we receive is correct and exactly as per your passport. It is easy to make a mistake if you have been married since your passport insurance or you are commonly known by a first name that is not your full name (e.g. Liz for Elizabeth, Bill for William etc.) If your airline ticket or cruise ticket has to be reissued to comply with your passport details, there are often reissue fees that will be charged to you.

In the unfortunate event that you should have to cancel your holiday, we must be notified in writing. The day that we receive this notice in writing, will be considered the date that your cancellation has been made. Certain cancellation fees apply to your holiday if cancelled after a deposit or final payment has been made. These cancellation fees will be levied by the shipping company and, possibly, the airline and other suppliers, and will be greater the closer to your travel date that you cancel. You should check very carefully with your Cruise Professional Agent what these fees are, before you make your booking. In addition to cancellation fees levied by Principals/Wholesalers, Cruise Travel Centre Pty. Ltd. will charge a cancellation fee of $200.00 per person to cover the cost of our time and communication involved in the reservation and cancellation of your travel arrangements. In addition, Cruise Travel Centre reserves the right to charge $250.00 per person after final payment is due (whether received or not).

It is important that you plan your holiday thoroughly before making your reservations. We understand however, that you may decide on additional or alternative arrangements after your holiday has been confirmed and deposit paid. For the first amendment to your itinerary, Cruise Travel Centre will request no charges. Second and additional itinerary changes will incur a communications fee of $25.00 per change. Before changing your itinerary, please check carefully with your Cruise Professional that there are no fees being levied by Principals that may increase these costs. In the event of material alterations by a supplier to a proposed cruise booked by you, you may be given the option of cancelling the cruise without penalty but this is not guaranteed. The right to cancel is subject to the conditions of the supplier. Your acceptance of any tickets, coupons, vouchers and receipts will be deemed acceptance of the above conditions and of any alterations made to your tour. Any cancellation prior to full payment will attract a minimum fee of $200.00 per person to be made payable to Cruise Deals and does not include any cancellation fee that may be subject to the conditions of the supplier.

All refunds will be subject to the relevant cancellation penalties as applied by the supplier, we are unable to provide any refund until those funds are received from the supplier, which can be up to 6 weeks from the date of your cancellation.  Any refund due will be processed to the cardholder of the original receipt payment.

Fly/Cruise holidays have the outstanding advantage that most meals, entertainment and travel are inclusive, once abroad your cruise liner. However, there are also charges that are additional to your basic holiday cost and you should be informed of these, at the time of booking your holiday:

  • Airport Taxes – levied by airports around the world and charged as a supplementary cost on your ticket.
  • Port Charges – levied by the port authorities at each destination of your cruise and charged to you separately by the shipping line.
  • Gratuities – charged by some shipping companies as a compulsory prepaid supplement and identified separately as a supplement on your invoice.
  • Passports and visas
  • Accommodation en route – it is possible that flight schedules or availability may require you to overnight before or after your cruise, which is a supplementary cost to be borne by yourself. Items of a personal nature included but not limited to shore tours, telephone or internet access charges, meals, beverages, excess baggage charges etc.

Many of the components of your fly/cruise holiday are purchased in foreign currency. Fluctuations between the value of this currency and the Australian Dollar sometimes occur which requires the Principal/Wholesaler to change the Australian Dollar conversion cost of your holiday. At the time of sending your confirmation to you the Australian Dollar will be honoured, if full payment is made within five working days. At any time after this, we reserve the right to amend the cost of your holiday if currency rates fluctuate. At the time of making your final payment, you should confirm the cost of your holiday with your Cruise Professional. A cruise line may, for any reasonable cause, impose charges in addition to the fare quoted at any time prior to the date of sailing to be paid by the Passenger prior to embarkation. We are not liable in any way if any increase occurs. Rates quoted are per cruise, as appropriate to the particular product.

All individuals departing from Australia must be in possession of a valid passport with a minimum six months validity beyond your return arrival date back into Australia. Copies of the person’s passport that is travelling must be supplied to Cruise Travel Centre Pty Ltd prior to final payment. Should you be travelling on anything other than an Australian Passport then it is your responsibility to bring this to our attention as you may require a visa or permit to re-enter Australia. Please check with our cruise professionals.

Certain countries require a Visa for entry prior to arrival and in some instances can take time to obtain, so please ask your Cruise Professional before you book your cruise. Obtaining Visa's are the necessary responsibility of each traveller.

Please contact your local doctor well in advance of your departure date who will advise you of these requirements.

It is your responsibility to check if any travel advisories have been listed for all countries you plan to visit. You can check with the Australian Department of Foreign Affairs and Trade, via their website. www.Smartraveller.gov.au

We strongly recommend that all clients take out comprehensive travel insurance when making a booking. We recommend that insurance covers loss of deposit, cancellation, medical expenses (including repatriation costs to Australia), loss or damage to personal baggage, loss of money and other additional expenses that may be incurred in the instance where services need to be extended or curtailed due to illness or other insurable risk. Please note that restrictions on the time to effect insurance apply to some services such as airfares. If you decide to purchase travel insurance elsewhere and a claim is made on that insurance, Cruise Travel Centre Pty Ltd will charge a $100.00 fee to provide any documentation

Cruise Travel Centre Pty Ltd cannot accept any responsibility for any act, omission or default, whether negligent or otherwise, of any travel service provider cruise lines, airlines, hoteliers, tour operators or any other supplier in connection with your holiday and over whom we have no direct or exclusive control. In no event shall we be liable for injury, loss or damage occasioned by the negligence or any incidental or consequential damages, including but not limited to loss of profits, savings arising out of or in any way connected with the use of any information on this site. We reserve the right to cancel or modify itineraries or bookings where circumstances require.

Where applicable prices quoted do include goods and services tax or similar tax ("GST").

Upon completion of your cruise, your booking information is automatically transferred to our past passenger database to ensure that you are notified of special offers that are regularly made available to our passengers and for the purposes of obtaining feedback. If you do not wish to receive such offers or be contacted to provide feedback, please contact Cruise Travel Centre on 1300 788 225 or email cruisetravelcentre@htg.com.au We respect your privacy and the personal information you provide to us will be treated in accordance with our privacy policy. To view our complete privacy policy, please click here.